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Customer Relationship
Management
NMIMS
MBA APRIL 2019 SOLVED ASSIGNMENTS
NMIMS
MBA ASSIGNMENTS
NMIMS
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NMIMS
CUSTOMISED ASSIGNMENTS
MBA
SOLVED ASSIGNMENTS
NMIMS
READYMADE SOLVED MBA APRIL 2019 ASSIGNMENTS
NMIMS
PLAGIARIZED ASSIGNMENTS
NMIMS MBA SOLVED APRIL 2019 ASSIGNMENTS
1. The
marketing department of an educational institution requires to be innovative
and offer the best and most relevant programs for students and executives who
look upto them for career growth. Why is it important to custom create CRM
solutions for marketing departments in the learning and development industry?
2. How can one
nail customer expectations and deliver a CRM solution which is comprehensive
and incorporates all factors that make up an effective solution?
(10 Marks)
3. You are
entrusted with the responsibility of setting up a supermarket like Hypercity in
a metropolitan city of India. Most important parameter of your success would be
great customer service and customer satisfaction. You need to orient your team
to ensure the project is a success by preparing and answering the following
questions.
a. What aspects
are customers most dissatisfied with in metros and small towns in India? (5
Marks)
b. Discuss
the elements of good customer service for supermarkets globally.
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